Consulting solutions
IT Service Management requires an integrated approach to effectively deliver those services that truly meet customer and business requirements. To do this, established and professional methods and processes are needed.A recognized solution to this problem is to use an IT Service Management System (ITSMS) based on ISO/IEC 20000, the international standard for IT service management. Certification to this standard enables you to independently demonstrate to your customers that you meet best practice.ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC).
Audit training
Internal Audits form an integral part of your Quality System. A two-day course based on the ISO Standards guidelines for auditing Quality Systems would be performed to ensure your Internal Auditors understand their role in the Quality System Implementation. The course covers all phases of scheduling, planning and execution of Internal Audits.Learn this course from a Lead Assessor who has been responsible for implementing quality systems at two large corporations . We did not read a book about this, we have actually done it.
Application development
Integrated Property Management System software has been especially designed with an objective to manage ledger and voucher activities within any army unit / defense organization. It will help increase accountability, availability of real time all stack data and reduce effort in stock management. The design created and refined by ex-army officers ensures a property management work flow for all types of voucher entry to ledger management to depreciation as is done in units today
Ticket auditing
Quality of IT service at grassroots level depends on handling of each and every call/ticket. Most organizations verify the quality of these deliverables by internal audits. The Internal audit can verify a very limited sample of tickets. The ratio of “volumes of ticket generated” vs. “number of tickets checked by internal audit” will always be very low. This is because of the designed and implemented processes. Therefore a need to verify a much larger sample to improve the quality of service delivery is becoming a requirement.The checking parameters for the tickets, its method of inspection and the frequency are generally not defined for internal audits. Thus with a low sample size and non defined parameter, internal audits do not produce consistent results.A consistent quality check can be done by regular transactional or ticketing inspections against a defined Inspection plan.
